Draft — pending legal review. This document describes how MedClinora works today, while the product is in development. It will be reviewed and may change before MedClinora is generally available.
Who bills you
MedClinora subscriptions are provided by TetraSol Ontario Inc., 7 Treeline Crt., Markham, ON L3S 3T8, Canada. Prices are in Canadian dollars (CAD), per month, before applicable taxes. Payments that clinics take from their own clients are separate: they go to the clinic, never to TetraSol Ontario Inc..
Today: no online payment
You can’t pay for a plan or an add-on online yet. Plans and add-ons are arranged with us directly, and we confirm the price with you before anything is switched on. Clicking a button on this website never buys anything. See the pricing page.
The free trial
- A 14-day free trial of the Pro plan, with no payment card. Each clinic, and each owner account, can have one self-service trial.
- Usage during the trial is capped for the whole trial, as shown on the pricing page.
- When the trial ends, nothing is charged. Features pause until the clinic has a plan; the clinic’s clients, appointments, records, and team are kept.
When online billing is available
- Subscriptions are charged monthly in advance, in CAD, with applicable taxes shown on the invoice.
- Upgrades take effect after payment. Downgrades take effect at the end of the paid period.
- If a payment fails, the plan continues for 7 days while it is retried; after that, features pause until the invoice is paid. Your data isn’t deleted.
- Usage beyond a plan’s monthly allowance is never charged automatically: the feature pauses until the next month or until you add capacity.
Cancelling
The clinic owner can cancel at any time. The plan stays active until the end of the period already paid, then features pause. Cancelling doesn’t delete the clinic, its team, or its records; to have a clinic’s data deleted, contact us.
Refunds
Subscription fees are not refunded automatically. If you believe you were charged in error, contact us and we will review it with you. Nothing in this policy limits rights you have under applicable consumer protection law.
Contact
Questions about billing: contact us.